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Q: How do I unsubscribe from subscription services?
A: Reply to the message(s) you received with ‘stop’. Consumer Support is also available 24/7. Q: How do I make use of a mobile 4 digit short code/number?
A: Integrat provides various solutions in this regard:
1. Pre-developed campaigns and content management where clients request short codes.
2. Clients who do their own development are allocated private or shared short codes separately; short codes are allocated on all available tariff bands.
Q: How do I run a survey/campaign/competition?
A: Integrat provides shrink wrapped products which include short codes and tracking and tracing facilities.
Q: How do I make content like ring tones, wallpapers and logos available to the public?
A: Integrat offers a content management platform which makes content available on a once-off or subscription basis. The product allows
for self-management and also includes detailed tracking and tracing facilities.
Q: What are the typical timeframes for implementation?
A: Short codes, campaigns and content management accounts can be set up within a few days. API connection and the allocation of
short codes, USSD numbers, MMS numbers etc. can also be done within a few days.
Q: What types of businesses can I start with Integrat as partner?
A: 1. Competitions, surveys and mobile entertainment services
2. Bulk SMS services
3. Information Services
4. Tracking and panic button services
5. Billing services
6. Integrat is always willing to discuss new ideas and ventures
Q: What types of services can I offer?
A: Content services, bulk SMS, mobile campaigns etc.
Q: What can I charge for my service/content?
A: Kshs 10 – Kshs 100
Q: Is Integrat connected to all Kenyan networks?
A: Integrat is connected to the Safaricom and Zain networks in Kenya.
Q: What types of mobile marketing services do you offer?
A: Bulk SMS, MMS, campaigns, trivia and survey management as well as OPT-In database management.
Q: What support do you offer – technical/consumer?
A: Technical and consumer support will soon be offered on a 24/7 basis.
Q: Who can I contact if I am interested in playing in the mobile space?
A: Please contact sales: Contact Us or alternatively, e-mail Wanja Chege Michuki at
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Q: How do I request a quote for development?
A: Please follow the link to our Contact Us page: Contact Us or e-mail Wanja Chege Michuki at
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Q: Do I get charged for receiving a SMS?
A: Yes, you will be charged for each message (Mobile Originating) your service receives.
Q: When do I receive payment of my revenue?
A: Integrat settles payment seven days after receiving revenue from the networks – keep in mind that the networks take between 60 and 90 days to pay us out. For example: revenue earned for December will be paid out on 7th March.
Q: What are MO and MT?
A: MO (Mobile Originating): SMS message sent by a user from his cell phone to the Integrat platform.
MT (Mobile Terminating): SMS message sent from the Integrat platform to a user’s cell phone.
Q: I have another question which is not covered here.
A: Please call us on +254 722 227869 or +254 734 227669 or alternatively click here: Contact Us
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